Refund Policy


General Rules


This refund policy governs all return and refund requests for purchases made on aloha-collectionusmall.com. We support customer returns and refunds to guarantee a pleasant shopping experience, and all return services are completely free for our customers.

Return Period


We offer a 60-day return window for all products. From the date you receive your package, you have up to 60 days to submit a return application if you are not satisfied with your purchase. All return requests beyond this time limit will not be accepted.

Free Return Service


All return shipments are free of charge. You do not need to bear any return shipping fees when sending items back to us. Please keep the products, original packages and accessories intact when returning, and do not cause artificial damage to the goods.

Refund Process & Timeline


  1. Submit a formal return request via our customer service channel and follow the guidance to send back the products.
  2. Our team will inspect the returned items after receiving them. Once the inspection is passed, we will start the refund procedure.
  3. The whole refund process takes 5 to 10 working days to complete. The funds will be returned to your original payment account automatically.

Non-Returnable Situations


Products with obvious artificial damage, missing original packaging or accessories, or items damaged due to improper use will not be eligible for return or refund. We reserve the right of final judgment for product inspection results.