Customer Service Policy


Service Purpose


aloha-collectionusmall.com is committed to providing professional, efficient and friendly customer service for every user. This policy clarifies our service scope, service standards and related rules, aiming to solve your problems and make your shopping smooth and enjoyable.

Service Scope


Our customer service team provides comprehensive support covering product consultation, order inquiry, logistics tracking, return and refund application, after-sales problem handling and platform usage guidance. No matter what questions or difficulties you meet during shopping, you can turn to us for help.

Service Channels


You can get in touch with our customer service team via our official contact email: press@aloha-collectionusmall.com. We will read and reply to your messages as soon as possible during working hours.

Service Standards


We adhere to a polite and professional service attitude to treat every customer. We will respond to your consultation and requests in a timely manner, listen to your demands patiently, and try our best to provide reasonable solutions for your problems. We treat all customers equally, with no differential service.

Cooperation Reminders


When consulting or applying for after-sales services, please provide accurate order number, product information and related descriptions, which will help us handle your requests faster and more accurately. We welcome your valuable suggestions on our products and services, and we will keep optimizing to improve user experience.